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1. comprehensive service construction
According to the application range of coal mine underground directional drilling technology in China and the company's directional drilling equipment market distribution, the company has a radiation of many places of service outlets and parts warehouse: Jining city, Shandong Province, Tai 'an mountain; Jincheng City, Changzhi City, Taiyuan City, Luliang City in Western Province; Xi 'an, Weinan and Yulin in Shaanxi Province; Inner Mongolia, Guizhou, Gansu and other places. Scientific arrangement of permanent personnel in key areas, reasonable allocation of common spare parts.
2. Continuous service construction
In order to ensure the safe and efficient operation of directional drilling equipment in coal mine, the company adheres to the principle of continuous service: According to the characteristics of construction site personnel and construction requirements, within the whole life cycle of equipment, to provide customers with a full range of technical support, including technical consultation, technical training and after-sales maintenance services.
3. the construction of timeliness service
Coal mine underground construction continuity and street connection is strong, construction interruption has a large negative impact. In order to eliminate the negative impact caused by the abnormal operation of directional drilling equipment to the maximum extent, the company strives to improve the timeliness of after-sales service, and adopts a two-step processing mode for different degrees of abnormal phenomena: ① Through information communication, fully grasp the site situation, within 2 hours to give debugging or solution; (2) If the exception cannot be solved through information communication, send technicians to the scene within 24 hours to solve the problem.
4. feedback service construction
The use of directional drilling equipment in coal mine and the development trend of directional drilling technology are the guiding information for the company's product improvement and research and development. Therefore, the company always adheres to the concept of "close combination of passive technical service and active field observation and return visit", and establishes a long-term effective information communication mechanism with users. The multi-dimensional feedback not only fully reflects the field application results of directional drilling equipment, but also lays the foundation for the company to provide high-quality products to customers.
